Gaming should always be treated as entertainment and should never be viewed as a way to make money or recover financial losses.
Play responsibly, stay in control, and only spend money you can afford to lose.
Take regular breaks, set personal limits, and seek support if gaming stops being enjoyable.
Stay In Control
- Balance gaming with other recreational and social activities.
- Set a budget and time limit before you start playing.
- Never spend more than you can afford to lose.
- Understand that all games involve risk and chance.
- Take a break if gaming stops being enjoyable.
Randomness
All gaming activities involve an element of chance, and outcomes cannot be predicted or controlled.
Independent Outcomes
Each game round or spin operates independently from previous results.
Previous results do not determine or guarantee the outcome of future games.
Odds and Probability
Odds and probability reflect potential chances of winning, but no outcome is ever guaranteed.
Users should understand that gaming outcomes may vary and that there is always a possibility of losing.
Deposit Limits
Set daily, weekly, or monthly deposit limits to help manage your spending.
Only deposit an amount that you can comfortably afford to lose.
Avoid increasing your spending simply because you have experienced losses.
Cooling-Off Period
Take a short break from gaming activities when you feel that you need time away.
A cooling-off period can help you step away from gaming and reassess your playing habits.
Self-Exclusion
Temporarily or permanently restrict access to your account if you need an extended break from gaming.
If you believe that gaming is becoming difficult to control, consider stopping and contacting our support team for assistance.
Ask Yourself
- Do you game longer than planned?
- Do you chase losses?
- Has gaming affected your finances or relationships?
- Do you hide your gaming activity from others?
- Have you spent more money than you originally planned?
- Do you find it difficult to stop gaming?
- If you answered “yes” to several of the above questions, consider taking a break and seeking appropriate support.
Support Organizations
If you or someone you know is experiencing difficulties managing gaming activity, professional support services may be available.
Gamblers Anonymous
Peer support for individuals experiencing gambling-related harm.
Gambling Therapy
Global online support and multilingual counselling services.
Protecting Minors
GoPlay11 strictly prohibits gambling by anyone under the applicable legal gambling age.
Parents and guardians are encouraged to monitor children’s online activities and use appropriate parental controls and filtering tools where necessary.
Age Verification
We may request identity verification documents to confirm a player’s age and prevent underage access.
Users may be required to provide accurate information during registration or verification.
Tips for Parents & Guardians
- Keep your account login details private and secure.
- Do not allow minors to access your gaming account or payment methods.
- Enable parental controls on mobile devices and computers.
- Avoid saving passwords on shared devices.
- Monitor children’s online activities and screen time.
- Educate minors about the risks associated with gambling.
- Use filtering or blocking software where appropriate.
Need Support?
If gaming is no longer enjoyable or is affecting your well-being, finances, or relationships, consider taking a break and seeking professional support.
You can also contact our support team if you need assistance regarding responsible gaming.
Customer Support:
Play responsibly and stay in control.